AAVEC is continuing to take precautionary measures to minimize contact between individuals in an attempt to protect both you and our staff from COVID-19. Because we believe in the experts’ recommendation of “social distancing” to limit the spread of COVID-19, until further notice, we are significantly limiting our contact with you as individuals.
We regret that we have to take these precautions, but we firmly believe this will allow us to continue to keep our facility open so we may provide you and your animal family members the concern and high quality care you expect in your time of need.
We are much busier—25-50%—at all times due to the following factors:
This all results in more patients coming to our facility and unavoidably longer wait times. Emergency animal hospitals across the country are experiencing regular wait times of 4-10 hours. We are working diligently to hire and train more staff to accommodate this increased patient volume; however, we have finite physical space and we are often at full capacity.
𝐖𝐄 𝐀𝐒𝐊 𝐓𝐇𝐀𝐓 𝐘𝐎𝐔 𝐏𝐋𝐄𝐀𝐒𝐄 𝐑𝐄𝐌𝐀𝐈𝐍 𝐈𝐍 𝐓𝐇𝐄 𝐏𝐀𝐑𝐊𝐈𝐍𝐆 𝐋𝐎𝐓 𝐀𝐍𝐃 𝐃𝐎 𝐍𝐎𝐓 𝐂𝐎𝐌𝐄 𝐈𝐍𝐓𝐎 𝐓𝐇𝐄 𝐇𝐎𝐒𝐏𝐈𝐓𝐀𝐋.
When you arrive at our facility, Chesapeake Veterinary Referral Center, pull into a numbered parking space nearest the building entrance.
A Client Service Representative will take your and your pet’s information by phone and enter it into our system. When available, a member of our veterinary support team will come out to your car to get your pet and bring him/her into the lobby where the examination will begin.
Vital signs will be taken and a doctor will come to examine the patient. Animals that appear to be in more serious condition will be taken directly to the treatment room—where there is more advanced diagnostic equipment—to be evaluated.
ONCE WE HAVE TAKEN POSSESSION OF YOUR PET—EVEN FOR OUTPATIENT PROCEDURES—YOU ARE FREE TO LEAVE THE PREMISES. ALL FURTHER COMMUNICATION WILL BE DONE BY PHONE. We are not always able to perform minor outpatient procedures while you wait as our attention is always prioritized for more critical cases. The number of those very sick patients has also increased.
If your pet appears to be in a more critical condition, a CST member will read to you our Consent to Triage policy and ask you for a verbal consent to immediately begin treatment as needed to stabilize your pet. The doctor will call you as soon as possible, but understand that stabilizing your pet will be their top priority. As such, the doctor’s communication with you may not be immediate.
For animals that are more stable, we ask you to be patient while the doctor examines and develops a diagnostic and treatment plan for your pet. Once that is done, the doctor will call you and go over their findings and recommendations regarding diagnostics and treatment. Again, please be patient as there are often many animals being evaluated and treated at the same time.
Once you approve the doctor’s recommendations, a CST member will go over a detailed estimate the doctor has developed and ask for your consent to proceed with their recommendations. We will have a digital authorization for you to sign electronically and we will begin with approved treatment. For a pet that is going to be hospitalized, the CST member will ask for a deposit and take your payment information over the phone. For those pets treated as outpatients, we will perform the diagnostics and treatment, and call you when we have completed treatment. A Client Service Representative will call you to take your payment over the phone. When you return, we will return the patient to you in the parking lot.
Effective 5/1/2020, clients may not be present for the euthanasia procedure. We have found it impossible for our veterinarians to safely distance themselves from grieving pet parents during euthanasia. Please call us when you arrive and inform the Client Service Team that you are here with your pet for humane euthanasia. Further instruction will be provided.
Unfortunately, we must take the essential step of forbidding visitation of hospitalized pets and for personal items to be left with pets. We understand how stressful this will be to you when you are already experiencing the anxiety of having a sick family member in the hospital, but we need to approach all our interactions with the public with an abundance of caution so we can remain open for you and your pet. When time permits, we will gladly take pictures and/or videos of your hospitalized pet and e-mail/text them to you at your request.
A NOTE ABOUT KINDNESS:
It is often easy to forget that your veterinarians, veterinary technicians/nurses, veterinary assistants, and client service representatives are all also members of our community equally negatively impacted by COVID-19. We are working under much more stressful conditions than usual. While we understand that you have arrived very concerned about your pet's health, please be mindful that our staff is also coping with this unprecedented pandemic and share the same anxiety you and your family are feeling while still trying to provide the best possible patient care. Please start with kindness, practice gratitude, and afford us as much patience and grace as you can. We are trying to do the same for you, and we are grateful for our community's support.
𝘗𝘭𝘦𝘢𝘴𝘦 𝘶𝘯𝘥𝘦𝘳𝘴𝘵𝘢𝘯𝘥 𝘩𝘰𝘸 𝘥𝘪𝘧𝘧𝘪𝘤𝘶𝘭𝘵 𝘪𝘵 𝘪𝘴 𝘧𝘰𝘳 𝘶𝘴 𝘵𝘰 𝘵𝘢𝘬𝘦 𝘵𝘩𝘦𝘴𝘦 𝘢𝘳𝘨𝘶𝘢𝘣𝘭𝘺 𝘦𝘹𝘵𝘳𝘦𝘮𝘦 𝘮𝘦𝘢𝘴𝘶𝘳𝘦𝘴, 𝘣𝘶𝘵 𝘳𝘦𝘴𝘵 𝘢𝘴𝘴𝘶𝘳𝘦𝘥 𝘸𝘦 𝘩𝘢𝘷𝘦 𝘵𝘩𝘦 𝘣𝘦𝘴𝘵 𝘪𝘯𝘵𝘦𝘳𝘦𝘴𝘵𝘴 𝘰𝘧 𝘺𝘰𝘶 𝘢𝘯𝘥 𝘺𝘰𝘶𝘳 𝘱𝘦𝘵 𝘪𝘯 𝘮𝘪𝘯𝘥 𝘢𝘴 𝘸𝘦 𝘧𝘪𝘯𝘥 𝘢 𝘸𝘢𝘺 𝘵𝘰 𝘯𝘢𝘷𝘪𝘨𝘢𝘵𝘦 𝘵𝘩𝘪𝘴 𝘶𝘯𝘱𝘳𝘦𝘤𝘦𝘥𝘦𝘯𝘵𝘦𝘥 𝘦𝘷𝘦𝘯𝘵 𝘪𝘯 𝘢 𝘸𝘢𝘺 𝘵𝘩𝘢𝘵 𝘢𝘭𝘭𝘰𝘸𝘴 𝘈𝘈𝘝𝘌𝘊 𝘵𝘰 𝘣𝘦 𝘩𝘦𝘳𝘦, 𝘢𝘴 𝘢𝘭𝘸𝘢𝘺𝘴, 𝘧𝘰𝘳 𝘺𝘰𝘶 𝘢𝘯𝘥 𝘺𝘰𝘶𝘳 𝘣𝘦𝘭𝘰𝘷𝘦𝘥 𝘧𝘢𝘮𝘪𝘭𝘺 𝘮𝘦𝘮𝘣𝘦𝘳𝘴.